At MERO, every piece is crafted with care, and we make sure it reaches you the same way. From careful packaging to reliable delivery partners, we handle your order with intention at every step.

1. Order Processing

Orders are processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

You will receive a confirmation message once your order has been shipped.

We take time to ensure every piece meets our quality standards before dispatch.


2. Delivery Time (Bangladesh)

• Inside Dhaka: 2–3 business days
• Outside Dhaka: 3–5 business days
• Delivery times may vary slightly during high-demand periods or due to courier delays.

3. Shipping Charges

Shipping charges will be calculated at checkout.

Free shipping may be available during special promotions.

Any applicable delivery charges will be clearly shown before you complete your purchase.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Bangladesh.

Please ensure someone is available to receive the order.

Refusing COD orders repeatedly may result in restrictions on future purchases.

5. Order Tracking

Once your order is shipped, you will receive tracking details via SMS or email (if applicable). You can use this information to monitor your delivery status.

6. Delays & Issues

While we work with trusted courier partners, unexpected delays may occasionally occur due to:

Weather conditions

Public holidays

Courier service disruptions

If your order is significantly delayed, please contact us and we’ll assist you immediately.

Our Promise

We don’t rush our products, and we don’t rush your experience. Every MERO order is carefully packed and delivered with the same intention and quality that goes into every stitch.

If you need assistance, our support team is always ready to help.