Refund and Returns Policy

At MERO, every piece is crafted with intention and care. We take pride in delivering products that meet our highest standards — and yours. If something isn’t right, we’re here to make it right.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unwashed, and unworn.

  • All original tags, packaging, and invoices must be included.

  • Items must not have any stains, odors, or damage.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased during clearance or special sale promotions.

  • Gift cards or promotional items.

  • Products damaged due to misuse or improper care.

3. Exchanges

If you need a different size, we’re happy to offer an exchange (subject to stock availability).

  • Exchange requests must be made within 7 days of receiving the product.

  • If the requested size is unavailable, you may choose a refund or store credit.

4. Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued via the original payment method.

  • Shipping charges (if applicable) are non-refundable.

If the product was defective or incorrect, MERO will cover the return shipping cost.

5. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Please contact us within 48 hours of delivery.

  • Share clear photos and your order details.

  • We will arrange a replacement or full refund at no additional cost.

6. How to Start a Return

To initiate a return or exchange:

  • Email us at: [your support email]

  • Include your Order Number and reason for return.

  • Our team will guide you through the next steps.

Our Commitment

At MERO, we don’t mass-produce. We craft with purpose. Your trust matters to us, and we’re committed to ensuring every experience reflects the care we put into every stitch.

If you have any questions, our support team is always here to help.